Terms of Service

1. Agreement to Terms

By using Silsilay (“the Service”), operated by Silsilay Technologies (“we,” “us,” or “our”), you agree to these Terms of Service (“Terms”), our Privacy Policy and our Community Guidelines. If you do not agree, do not use the Service.

2. Eligibility

• You must be at least 18 years old to create an account.
• Children cannot hold accounts. A parent may list their children on their family profile, as described in the Privacy Policy.
• By listing a child, you confirm you are their parent or legal guardian.
• The Service is designed for people living in Pakistan, though it may be reachable from elsewhere.

3. Your Account

• Provide accurate information, including where you live. Community features rely on real homes.
• A family account is for one person. Keep your password to yourself; you are responsible for activity on your account.
• You must verify your email address before using the Service fully.
• Partners: when you accept a Partner invite, you and your Partner look after one family together — its kids, connections and family chats. Either of you can leave, or remove the other, at any time.
• Family or organisation: you choose at signup whether the account is for a family and home or for a business or organisation. An account cannot change type later; if you need both, use two accounts with two email addresses.

3a. Organisation Accounts

• An organisation account represents the organisation itself — a society management office, shop, school, clinic, mosque, club or charity. It has no family, no home and no connections, and it is never shown as a resident.
• We verify you before anyone can see you. Nothing an organisation posts reaches a member until our team has verified it, normally by calling the number it publishes and sometimes by visiting. You must give us a number that really belongs to the organisation, and you must not claim to be an organisation you do not run. We never ask for a CNIC or any identity document.
• Members start the conversation. An organisation cannot message a member first, send a connection request, vouch for anyone, or see who follows it beyond a number.
• One login per organisation. There are no staff sub-accounts. The same login may be signed in on several phones, which means the password is shared — use Settings → Active devices to see them and sign one out, and change the password if it goes somewhere it should not.
• Only a verified society management can send urgent notices, and only to the society it runs. Every organisation is limited to two notifications a day, and that limit cannot be bought or raised.
• We may remove verification, suspend or close an organisation account that misleads members, spams them or breaks these terms.

4. Cost of the Service

• Silsilay is free to use. There is no subscription, trial or charge for any feature.
• We do not collect payment details, and the Service contains no in-app purchases or advertising.
• Organisations join free during our launch period. That is a free launch period, not a promise of free forever: if we ever charge organisations we will give clear advance notice, and families will not be charged for community features.
• Nothing on Silsilay can be paid for — not reach, not notifications, not a place in a list. Orders and deliveries arranged with an organisation happen between you and them; Silsilay only carries the messages and takes no payment or commission.
• If we ever introduce paid features, we will give you advance notice; they will be optional, and we will never convert a free account to a paid one without your consent.

5. Acceptable Use

You must follow our Community Guidelines. In particular, you agree not to:

• Share content that is unlawful, hateful, harassing, threatening, sexual, or that endangers or sexualises a child.
• Impersonate anyone or misrepresent where you live.
• Collect or share other people's personal information — especially children's — without permission.
• Send spam or scams, or offer anything illegal.
• Ask anyone for a CNIC or other identity document through the Service.
• Access other accounts or our systems without permission, get around security or moderation, or use bots or scrapers.
• Upload malware or disrupt the Service.

6. Your Content

• You own what you share on Silsilay: messages, posts, polls, events, comments and photos.
• You give us a non-exclusive, royalty-free licence to store, display and deliver that content within the Service, only so we can operate it.
• Content reaches the people the Service shows it to: posts, polls and events reach your building and community, and a family chat is read by every adult in both families.
• Chat messages are text only.
• Removing something you shared hides it from everyone in the Service; we keep the underlying record so that replies, RSVPs and safety reports that refer to it stay consistent.
• If you delete your account, what you shared — messages, posts, comments, polls and events — remains visible to the people it was shared with as “Deleted member”, with your name, photo and other identifying details removed, as explained in the Privacy Policy.

7. Moderation and Enforcement

• Content containing slurs or sexual terms is rejected before it is shared, and you may be limited if you post very rapidly.
• Anyone can report content or a family in the app, and block other families. Content reported by three different members is hidden until our team reviews it.
• When content or conduct breaks these Terms or our Guidelines, we may remove the content, warn you, suspend your account from posting, commenting and messaging for 7 or 30 days, or ban it permanently. We tell you about warnings and suspensions in Help & Support, where you can reply.
• We have zero tolerance for child sexual abuse and exploitation, and report it to the authorities. See our Child Safety Standards.

8. Intellectual Property

The Service — its design, code, graphics, logos, trademarks and the community connection graph — belongs to Silsilay Technologies. You may not copy, modify, distribute, sell or reverse engineer any part of it.

9. Third-Party Services

The Service relies on third-party providers for hosting, databases, file storage, push notifications and email. We are not responsible for their practices, which are governed by their own terms.

10. Disclaimers

• The Service is provided “as is” and “as available”, without warranties of any kind.
• We do not guarantee the Service will be uninterrupted, error-free or completely secure.
• We do not verify members' identities beyond email verification, and we are not responsible for the accuracy of what members say about themselves or where they live.
• We are not responsible for what happens between members, on or off the Service. Meet new people with the same care you would anywhere else.
• Silsilay is a communication tool, not a childcare, supervision or security service.

11. Limitation of Liability

To the maximum extent permitted by law, Silsilay Technologies is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, resulting from your use of or inability to use the Service, the conduct or content of other members, or unauthorised access to your data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.

12. Ending Your Account

• You can delete your account at any time in the app (Profile → Settings → Delete account) or at silsilay.pk/account/delete. Deletion is immediate and permanent.
• We may suspend or end your account if you break these Terms, or if the law requires it.
• When your account ends, your right to use the Service ends immediately.

13. Changes to These Terms

We may update these Terms. When we make material changes, we update the “Last updated” date and tell you in the app or by email. If you continue to use the Service after changes take effect, you accept the new Terms.

14. Governing Law

These Terms are governed by the laws of Pakistan. Disputes are subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

15. Severability

If any provision of these Terms is found unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect.

16. Contact Us

Questions about these Terms: